Terms & Conditions

By accessing or using the Greystone Properties website, you agree to our Terms & Conditions, which outline your rights and obligations while using our services. Please read these terms carefully, as they contain important information regarding the use of our content, property listings, and your legal responsibilities.

Services Provided

Greystone Properties offers property sales, lettings, property management, and consultancy services. Please contact us for detailed information about specific services.

Marketing and Listings

We will market your property on leading platforms like Rightmove, and prepare marketing materials (photos, descriptions, etc.). The Client is responsible for ensuring all provided property information is accurate.

Client Obligations

Clients must:

Provide access to the property for viewings and inspections.
Confirm legal ownership or authority to sell/let the property.
Provide a valid Energy Performance Certificate (EPC) before the property is marketed.

Fees and Charges

Our fees and commissions are tailored to your needs. For specific fee information, please contact us directly. Fees are payable upon completion of a sale or let. Additional charges may apply if a property is withdrawn from the market after marketing has begun.

Anti-Money Laundering (AML) Compliance

We comply with UK AML regulations and will require identity and proof of funds documentation from all Clients.

Data Protection

We handle personal data in line with the UK General Data Protection Regulation (GDPR) and the Data Protection Act 2018. For more information, please refer to our Privacy Policy.

Complaints

If you have a complaint, please contact us at team@greystoneproperties.co.uk. We are members of The Property Redress Scheme and you may escalate complaints to them if unresolved.

Governing Law

These T&Cs are governed by the laws of England and Wales.

Changes to Terms

We reserve the right to amend these terms. Changes will be posted here and take effect immediately for new clients.